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Privacy Policy

Privacy Policy

Effective Date: May 5, 2025

At Off The Bench Physical Therapy & Sports Performance (“OTB”), we value your privacy and are committed to protecting the personal information you share with us through our website, forms, and communications.

1. What We Collect

When you interact with us — online or in person — we may collect the following information:

Personal Info: Name, email address, phone number, and any details submitted through our contact or booking formsHealth & Intake Information: Information provided before consultations or sessions (kept confidential and secure)Usage Data: Browser type, device type, IP address, and website activity through cookies or analytics tools Communication Data: SMS messages, emails, appointment notes, and support requests

2. How We Use It

We use your information to:

Provide and improve clinical care and customer serviceSchedule appointments and follow-up as needed Send helpful tips, appointment reminders, and exclusive updates (only if you’ve opted in) Understand visitor behavior on our website to improve the user experience

3. Data Sharing and Privacy

We do not sell your information. We may share limited data with secure third-party tools and service providers strictly for business operations, like appointment reminders, tech support, or CRM services.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

4. Mobile Data (SMS) Privacy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Information may only be shared with subcontractors for support services such as scheduling or client follow-up. All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies & Tracking

We may use cookies or analytics tools to track general site usage — helping us understand what’s working and where to improve. You may disable cookies through your browser settings at any time.

6. Data Security

We take reasonable precautions to protect your data. All forms, communications, and stored data follow industry best practices for safety and HIPAA-aligned confidentiality.

7. Your Rights

You have the right to:

Access, correct, or delete your personal informationUnsubscribe from marketing messages at any timeRequest information about how your data is used or stored

8. Updates to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns regarding your privacy or this policy, contact us at:

[email protected]

5080 S Westnedge Ave, Portage, MI 49002