Terms & Conditions

Effective Date: May 5th, 2025

By accessing or using the Off The Bench Physical Therapy & Sports Performance website (https://offthebenchpt.com), scheduling services, or interacting with our team digitally or in person, you agree to the following Terms & Conditions. Please read them carefully.

1. General Use

This website is owned and operated by Off The Bench Physical Therapy & Sports Performance (“OTB,” “we,” or “our”). All content, graphics, videos, and information on this site are for educational and promotional purposes only. They do not constitute medical advice, diagnosis, or treatment unless provided in a clinical context by a licensed professional at OTB.

2. Booking & Payments

Appointments may be scheduled online or by phone.We reserve the right to charge for missed appointments or cancellations made without adequate notice (as per our cancellation policy).All prices are subject to change without notice.Payment is due at the time of service unless otherwise agreed upon in writing.

3. Refund Policy

We do not offer refunds for services rendered. However, if you are unsatisfied with your care, please reach out directly so we can address your concerns. For digital programs or packages, refund policies may vary and will be clearly stated at the time of purchase.

4. Client Responsibility

Clients are expected to provide accurate medical and personal information prior to treatment. Failure to do so may affect the safety and effectiveness of your care. OTB reserves the right to refuse service to anyone who violates these terms or engages in inappropriate behavior.

5. Intellectual Property

All content on this site — including images, logos, written materials, videos, and downloadable content — is the property of Off The Bench Physical Therapy & Sports Performance and may not be used, copied, or redistributed without written permission.

6. Communication Consent

By providing your phone number and/or email, you consent to receive appointment reminders, service updates, and occasional promotional messages from OTB. You may unsubscribe from promotional communications at any time.

7. SMS/Mobile Compliance

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as scheduling or customer service, is permitted.

All use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except as required to provide text messaging services.

8. Limitation of Liability

We strive to provide the highest quality care, but we are not liable for any indirect, incidental, or consequential damages resulting from the use of our website, services, or facilities. Your use of our site and services is at your own risk.

9. Modifications to These Terms

We reserve the right to update or modify these Terms at any time. Updates will be posted on this page, and continued use of our site or services constitutes your agreement to the revised terms.

10. Contact Us

For questions about these Terms & Conditions, please contact:

[email protected]

5080 S Westnedge Ave, Portage, MI 49002